Privacy Policy

1. Introduction

Protecting your privacy is our priority. This Privacy Policy applies to Oatmail (the "Service") and governs how we collect, use, share, and protect information when you use our website, surveys, and email-embedded survey features. By using Oatmail, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

• Name, email address, company name, job title (when you sign up or contact support)
• Billing information (credit card number, billing address)
• Survey responses (including any personally-identifiable answers you request)

Automatically Collected Data

• IP address, browser and device type, operating system, and usage logs (pages visited, timestamps)
• AMP email interactions (which questions were clicked, completion times)

Cookies & Tracking

• Session cookies and persistent cookies for authentication, preferences, and analytics
• Third-party analytics (e.g. Google Analytics) to measure site performance and usage

3. How We Use Your Information

• To provide, maintain, and improve the Service (survey delivery, response collection, analytics)
• To process payments and prevent fraud
• To send system notifications, updates, and marketing communications (you may opt out of marketing emails)
• To customize your experience and provide customer support
• To comply with legal obligations and enforce our Terms of Service

4. AMP Email Compliance

• We use AMP for Email standards to embed interactive survey questions directly within emails.
• Your AMP interactions (clicks, partial completes) are transmitted over HTTPS and stored encrypted.
• We include links to this Privacy Policy and our Terms of Service in every AMP email to ensure transparency, as required by Google.

5. How We Share Your Information

• Within Oatmail: Authorized employees, contractors, and service providers who need access to perform their jobs (e.g. support agents, billing processors)
• Third-Party Integrations: With services you connect (e.g. Zapier, CRM platforms, webhooks) to deliver survey responses to your chosen tools
• Legal Requirements: When required by law or to protect Oatmail's rights, property, or safety
• With Your Consent: Any other sharing at your direction

6. Data Retention

• We retain survey responses and account data for as long as your account is active or as needed to provide the Service.
• You may request deletion of your data at any time; we will securely erase it within 30 days, unless otherwise required by law.

7. Security

• We implement administrative, technical, and physical safeguards to protect your data (TLS encryption in transit; AES-256 at rest).
• Access to production data is restricted and logged.
• While we strive to protect your information, no system is completely secure—transmission of data over the Internet carries inherent risks.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing
• Export your data in a usable format
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Children's Privacy

Oatmail is not intended for use by children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated "Effective Date" and, if changes are material, notify you by email or via an in-app notice.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please reach out to: